Price Protection Policy

1. Our Price Protection Commitment
At Kitpro, we are committed to providing our customers with competitive pricing and exceptional value. To ensure your complete confidence when shopping with us, we offer a Price Protection Guarantee that allows you to request a price adjustment if an item you purchased is reduced in price on our website within a specified period after your purchase.

2. Price Adjustment Eligibility
To be eligible for a price adjustment, the following conditions must be met:

  • Time Frame: Price adjustment requests must be made within 30 days from your original purchase date.
  • Same Product: The price adjustment applies only to the identical product (same SKU/model) purchased from kitpro.shop.
  • Current Price: The product must currently be in stock and available for purchase at the lower price on our website at the time of your request.
  • Proof of Purchase: You must provide your original order number as proof of purchase.

3. Non-Qualifying Situations
Price protection does not apply in the following circumstances:

  • Prices on other retailers' websites, marketplaces, or physical stores
  • Limited-time promotions, flash sales, or clearance events that are explicitly marked as such
  • Products purchased during special sales events (e.g., Black Friday, Cyber Monday)
  • Items that are out of stock, discontinued, or no longer available for purchase
  • Products that were purchased using additional discounts, coupons, or reward points
  • Products marked as "Final Sale," "Clearance," or "As-Is"

4. How to Request a Price Adjustment
To request a price adjustment, please contact our customer service team with the following information:

  • Your original order number
  • The product name and SKU (if available)
  • The current lower price as displayed on our website
  • The date you noticed the price change

We will verify your request and respond within 2-3 business days.

5. Refund Method
Once your price adjustment request is approved, we will process the refund of the price difference to your original method of payment. Please allow 3-5 business days for the refund to be processed and an additional 5-10 business days for the credit to appear in your account, depending on your financial institution.

6. Policy Limitations

  • Price protection is limited to one adjustment per product per order.
  • This policy cannot be combined with other active promotions or discounts unless specifically stated.
  • Kitpro reserves the right to modify or discontinue this Price Protection Policy at any time without prior notice.

7. Contact Information
For all price adjustment inquiries, please contact us using the information below:

  • Email: info@kitpro.shop
  • Phone: +1 732-567-7446
  • Service Hours: Monday - Friday: 9:00 AM - 6:00 PM Eastern Time (EST)